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Frequently Asked Questions
Product
Yes, the core body of all of our head-covers is made from top-grain leather. We use a microfibre piping for added strength and stability. No PU leather is ever used.
We can personalise some of our head-covers. This is indicated in the specific product page.
Ordering & Delivery
All of our orders are tracked. If the tracking number is not included in your confirmation email, please type a message into the chat box. That will send us an email and we will respond to you directly. Please note: we operate UK business hours.
If the tracking number is not included in your confirmation email, please type a message into the chat box. That will send us an email and we will respond to you directly. Please note: we operate UK business hours.
All our products are tracked and we endeavour to ship them within two working days. Please refer to our Shipping Policy page for more information.
Customer Satisfaction
We offer a 14-day no quibble refund policy. If you are not completely satisfied with any product you can return it as long as it has not been used. Please refer to our Refund Policy for further details
We off a 90-day return policy if your product is defective. Please consult the Refund Policy section for more information.
Customer Care
If you have a specific question, please type a message into the chat box. That will send us an email and we will respond to you directly. If you have an urgent enquiry, please WhatsApp us on: +447808502498. Please note: we operate UK business hours.
Product Care
Don't worry. Just like a pair of gloves. Leather will naturally stretch to fit your golf club.
Please click link to Club Size Guide
If your head-cover is a little tight at first, don't worry. Our head-covers are designed to never fall off a club. Please watch this video to see the best way to safely remove and replace your Removing and replacing your head-cover.
Nappa leather can be easily cleaned using a soft brush or cloth with warm soapy water. It should be left to dry naturally away from sunlight and any artificial heat such as radiators.
Try to avoid anything that will compress the shape during the drying process.
This head-cover can be turned inside-out to enable cleaning of the internal fabric. Use a soft brush our cloth with warm soapy water to remove stains.
Do not immerse the head-cover in warm water. Allow it to dry inside-out following the leather drying guidelines (above).